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Futon Company
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Excellent
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What our customers are saying
The sofa bed arrived in store, on time and the staff team were very helpful. It fits beautifully into the box room and makes the study into a space for overnight stays.
8 May 2025
I bought a sofa bed from the Futon Company. It’s beautiful, solid and well made, good quality materials, comfortable, reasonable value for money. The shop staff were very helpful when I was choosing which design to buy. I delayed delivery because my floor sanding was delayed, and Futon Company kindly...
27 April 2025
Advice in shop was very good and staff very friendly.
Delivery company telephoned to check availability for delivery, then delivered when agreed. They put the futon in the room we requested.
23 April 2025
There were a few issues with the online order and delivery. These were dealt with by Lisa, store manager at the Edinburgh Lothian road shop.
Lisa gets full credit for turning the situation around and being so polite, lovely and professional in the process. Absolutely full stars.
I'll definitely be...
18 April 2025
After much searching for a table to fit our kitchen that also expands we chose the Delta table with 4 Oak Pass chairs. It took quite a while to assemble everything and needs 2 people as table is solid and heavy. But once ready it is a joy, looks so stylish, excellent quality and seats 4 people easily,...
15 April 2025
Great customer service at the Sheffield store and online, delivery communication also very good. The bed is really nice and looks fab in the space. We added the long bolster, which looks great, but bought in store so we could see the colours better.
13 April 2025
The two items when looked at in the shop in Tunbridge Wells were excellent quality and so we bought them.
They arrived quite soon, with great communication.
Sadly a part of one was damaged, so I contacted the company on the phone. The service was excellent with the lady I spoke with. I'd even go as far...
8 April 2025
Excellent service as ever. The products are first class and have helped us - certainly not just futons - to be happy with a downsizing move in recent times
4 April 2025
Beautiful with great quality and nice design.
Delivery could be improved though, as they don't give advanced notice of when it will happen other than 24 hours before and within an 8-hour slot.
28 March 2025
Very pleasantly surprised by the service after boycotting the store for the best part of 20 years after having some poor customer service and an email from the ceo calling me a liar. Shame really as I think I’d have had a house full of their stuff. Still water under the bridge and nice staff now working...
26 March 2025
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© 2004-2025 Futon Company.
Futon Ltd t/a Futon Company. Registered in England 01848362 Unit A2 Circular Point, Hickman Avenue, London E4 9JG
Futon Limited trading as Futon Company is not a lender. Credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC.
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