Returns & Cancellations


If for any reason you find the product to be unsuitable or are not happy with it after you have accepted delivery, you have the right to return the product to us for a full refund. All we ask is that you return the product in its original packaging in a saleable condition within 14 working days of delivery. Where products are not faulty it is your responsibility to arrange the return of any products at your own cost. This applies to online purchases only. For terms and conditions applicable to in-store purchases please visit the section Terms & Conditions in Store.

Please note: Your original standard delivery charge will be refunded only excluding any enhanced services such as weekend surcharges etc.

You can return your order to any of our 20 stores or return to our address below: Futon Company, Unit A2 Circular Point, Hickman Avenue, London, E4 9JG

A collection can be arranged by us for the standard collection charge which will be the same as your original delivery charge.

You are required to take reasonable care of items. Please return an item in its original and undamaged packaging with all of its components. If an item is returned undamaged in its original and undamaged packaging, we will offer you a refund in accordance with our refund policy.

Please note: that there are certain products which cannot be returned unless faulty due to health and hygiene reasons as they cannot be sold on:

These products include all of our mattresses, futons and sleepover items.

Please note: We do not offer any trial period for any of our mattresses.

Also, we cannot accept flat packed furniture that has been partially or fully assembled.


If you wish to cancel your online order, please do so by contacting us and stating your order number within 14 days of placing your order. If you cancel your order after goods have been despatched from our warehouse, a full refund will be processed once the goods are returned from the carrier back to us.