Returns & Cancellations

Returns

If for any reason you find the product to be unsuitable or are not happy with it, you have the right to return the product to us for a full refund. All we ask is that you return the product in its original packaging in a saleable condition within 14 working days of receipt. Where products are not faulty it is your responsibility to arrange the return of any products at your own cost.

You can return your order to any of our 20 stores or to our warehouse.

To return your order to our warehouse please contact our customer support at help@futoncompany.co.uk who will provide you a return label and instructions.

A collection can be arranged by us for the standard collection charge which will be the same as your original delivery charge.

You are required to take reasonable care of items. Please return an item in its original and undamaged packaging with all of its components. If an item is returned undamaged in its original and undamaged packaging, we will offer you a refund in accordance with our refund policy.

Please note: If the returned product is damaged (excluding possible damages by delivery carriers), has been used or is in unsaleable condition, we may not be able to offer you a full refund. This does not affect your statutory rights.

Please note: There are certain products which cannot be returned unless faulty due to health and hygiene reasons as they cannot be re-sold including:

- Futons & Futon covers
- Mattresses
- Sleepover products

We cannot accept flat packed furniture that has been partially or fully assembled.

Cancellations

If you wish to cancel your order, please do so by contacting us at help@futoncompany.co.uk and stating your order number within 14 days of placing your order. We can only cancel your delivery order if it has not been processed for despatch or been despatched. Please see the Returns section above in this case. Store collection orders can be cancelled any time before the products in your order have been collected. If your order has already been collected, please see the Returns section above.

Please note: We may charge a cancellation handling fee up to £50 if your order contains handcrafted products (e.g. futons or mattresses) and it has already been processed for despatch or has been despatched.