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Futon Company
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Excellent
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What our customers are saying
We've just visited the Futon Company in Norwich, and we have to say it was genuinely one of the best customer service experiences we've ever encountered. Shout-out to Christine, who was incredibly helpful. She patiently answered all our questions relating to Sofa beds. She went above and beyond to ensure...
17 May 2025
Probably the best customer service experience I've ever experienced.
Adam answered every possible question for a variety of products amd helped us find exactly what we needed.
Not to mention to angelic patience to keep a smile around out feral children.
If he doesn't deserve a raise and a promotion idk...
15 May 2025
The assistant in Norwich was very helpful and patient with us. The 2 items ordered arrived on time with no problems. We are very pleased with the furniture.
10 May 2025
Local shop so easy to view items and order. Staff very helpful. Kept informed re delivery and best of all items easy to assemble and look good. Excellent quality and value for money.
9 May 2025
The sofa bed arrived in store, on time and the staff team were very helpful. It fits beautifully into the box room and makes the study into a space for overnight stays.
8 May 2025
The products are very well made and stylish. They were both also very easy to assemble.
A good level of information was provided by the Futon Company and the Courier as to when the delivery was to take place. The products were delivered within the specified delivery window, and the courier was friendly...
25 April 2025
Advice in shop was very good and staff very friendly.
Delivery company telephoned to check availability for delivery, then delivered when agreed. They put the futon in the room we requested.
23 April 2025
Have the sofa bed set up for about 1.5 weeks now, so far I'm happy. Quality is good so far, real wood.
Only when I assembled it by myself, I found it a bit hard, I was about to give up cos the fishbones were so difficult to put together. Then I tried again and did it! Instruction pictures were not toooo...
18 April 2025
There were a few issues with the online order and delivery. These were dealt with by Lisa, store manager at the Edinburgh Lothian road shop.
Lisa gets full credit for turning the situation around and being so polite, lovely and professional in the process. Absolutely full stars.
I'll definitely be...
18 April 2025
From ordering through to assembly the experience was good. We collected a double sofa bed from the Plymouth store. The person managing the store helped us load the 40kg box into our camper. Assembled about a week later - the assembly diagram could be improved to provide greater clarity. A diagram for...
17 April 2025
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© 2004-2025 Futon Company.
Futon Ltd t/a Futon Company. Registered in England 01848362 Unit A2 Circular Point, Hickman Avenue, London E4 9JG
Futon Limited trading as Futon Company is not a lender. Credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC.
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