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Futon Company
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Excellent
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What our customers are saying
Probably the best customer service experience I've ever experienced.
Adam answered every possible question for a variety of products amd helped us find exactly what we needed.
Not to mention to angelic patience to keep a smile around out feral children.
If he doesn't deserve a raise and a promotion idk...
15 May 2025
It’s great to be able to see the range of furniture that futon offer in actual shops. Love the simple designs and functionality of the range. Well made. Useful pieces at very affordable prices. Very happy with the floating bedside boxes, picture sleeves and mirror. I will certainly buy more from futon....
19 April 2025
Bought a bed in a bag and carried it across London on the bus..surprisingly lightweight. So I was very pleased that the mattress is very comfortable so definitely good for my granddaughter staying over, and I might use it myself at a festival or two . ????
18 April 2025
There were a few issues with the online order and delivery. These were dealt with by Lisa, store manager at the Edinburgh Lothian road shop.
Lisa gets full credit for turning the situation around and being so polite, lovely and professional in the process. Absolutely full stars.
I'll definitely be...
18 April 2025
I’ve purchased a number of items from the Futon Shop over the years and the quality has always been great. They offer a number of innovative storage solutions
17 April 2025
Great experience in the shop, all explained and demonstrated
Delivery was exceptional as had to rearrange but the guys were at our door at 07:30 on delivery day
If I had the need I would buy more!
15 April 2025
Excellent , knowledgeable and friendly service at the Bristol shop. Lovely two seater sofa which easily converts into single bed. Very comfortable!
To put it together though was a nightmare….
10 April 2025
In store experience fabulous. Jamie was an absolute star - helpful, knowledgeable and patient. His suggestions worked beautifully and we now have a neat refurbished futon which we are much happier with. I didn’t find the website informative enough.
8 April 2025
Very pleasantly surprised by the service after boycotting the store for the best part of 20 years after having some poor customer service and an email from the ceo calling me a liar. Shame really as I think I’d have had a house full of their stuff. Still water under the bridge and nice staff now working...
26 March 2025
I was so pleased that the narrow little chest of drawers was ready assembled. It fits so well into my bathroom and is so useful. The oak sofa desk with a drawer is beautiful, more stylish and practical than a side table, and the perfect height. I love it!
6 March 2025
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© 2004-2025 Futon Company.
Futon Ltd t/a Futon Company. Registered in England 01848362 Unit A2 Circular Point, Hickman Avenue, London E4 9JG
Futon Limited trading as Futon Company is not a lender. Credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC.
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