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Futon Company
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Excellent
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What our customers are saying
Probably the best customer service experience I've ever experienced.
Adam answered every possible question for a variety of products amd helped us find exactly what we needed.
Not to mention to angelic patience to keep a smile around out feral children.
If he doesn't deserve a raise and a promotion idk...
15 May 2025
Local shop so easy to view items and order. Staff very helpful. Kept informed re delivery and best of all items easy to assemble and look good. Excellent quality and value for money.
9 May 2025
The sofa bed arrived in store, on time and the staff team were very helpful. It fits beautifully into the box room and makes the study into a space for overnight stays.
8 May 2025
The products are very well made and stylish. They were both also very easy to assemble.
A good level of information was provided by the Futon Company and the Courier as to when the delivery was to take place. The products were delivered within the specified delivery window, and the courier was friendly...
25 April 2025
The shop in Norwich is lovely and when looking at the window display you get drawn in like a magnet. Really friendly shop assistants and generally very welcoming. There are so many nice things for the home at very competitive prices. I highly recommend as I keep going back.
23 April 2025
There were a few issues with the online order and delivery. These were dealt with by Lisa, store manager at the Edinburgh Lothian road shop.
Lisa gets full credit for turning the situation around and being so polite, lovely and professional in the process. Absolutely full stars.
I'll definitely be...
18 April 2025
From ordering through to assembly the experience was good. We collected a double sofa bed from the Plymouth store. The person managing the store helped us load the 40kg box into our camper. Assembled about a week later - the assembly diagram could be improved to provide greater clarity. A diagram for...
17 April 2025
In store experience fabulous. Jamie was an absolute star - helpful, knowledgeable and patient. His suggestions worked beautifully and we now have a neat refurbished futon which we are much happier with. I didn’t find the website informative enough.
8 April 2025
The staff in Tottenham Court Road were really helpful and display a great attention to detail. I was served by an Italian gentleman who kindly made a carry case for me to comfortably carry the products I purchased by hand. The attention to detail and the resulting quality of the carry case itself said...
25 March 2025
I was in need of a futon to cover as temporary sofa now and for a guest bed in the future. I had to delay the delivery after the purchase until I'd moved house and Futon Company advised on the best way to do this. Overall very happy with the service and the product. Just be warned that an electronic...
4 March 2025
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© 2004-2025 Futon Company.
Futon Ltd t/a Futon Company. Registered in England 01848362 Unit A2 Circular Point, Hickman Avenue, London E4 9JG
Futon Limited trading as Futon Company is not a lender. Credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC.
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