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Futon Company
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What our customers are saying
Something went a bit wrong with my order but reached out to customer services. Michelle from the Plymouth store couldn’t have been more helpful. She took ownership of the issue, was super responsive and made sensible suggestions, considering my availability throughout. Thank you so much!
8 October 2025
Fabulous.
Daughter moving to an unfurnished flat, have had so much help and guidance from the main Plymouth team and also the Brighton store have been so helpful and so lovely.
Bought several small soft furnishings + the double moonrise bed and the whisper pine futon sofa.
Picking up on Friday and...
5 October 2025
The staff I first encountered down in Brighton were very efficient and gave me the right advice about changing my futon for a lighter one. I then dealt with your Manchester office and spoke to James who helped me with my order. Delivery was scheduled on time and I'm very pleased with the product.
26 September 2025
Bought two sets of shutters screens from the Ecclesall Road branch, in Sheffield, one of which needed ordering as only one was in stock. Efficient service and outstanding communication, informing us of when they’d receive the order and when we could collect it. They look amazing and I’m so happy...
22 September 2025
I recently visited the Futon Company’s Oxford branch and was genuinely impressed by the service. Vickie, who assisted me, was exceptional. She managed a busy and large store with remarkable efficiency, all while handling customer queries, giving thoughtful suggestions on what items might go well together,...
22 September 2025
Customer service was fabulous. I order my small tables with the understanding they would a wee while. On check on delivery, futon were great and responded quickly and kept me up to date. The tables arrived, were assembled and put in place. What’s not to like. Fantastic
21 September 2025
Bought a lovely mirrored key box after seeing it at my friend’s house. Am delighted with the quality and speed of delivery. I will be checking this companies accessory site in future. Very happy with my purchase.
30 August 2025
Overall the service was great, within the time frame informed, product arrive in excellent shape, easy to put together and looks great.
We will definitely consider Futon Company for other furniture renewals/replacements
26 August 2025
I bought two narrow bedside units on two different occasions. Very pleased with them, great for small rooms, look stylish & attractive. Easy to put together & delivered quickly.
17 August 2025
Riikka was very helpful.and informative in the East Sheen store and instilled confidence in the Trundle bed and futon sets we bought. Follow up process was smooth and quick, and the two man delivery team were also exceptionally efficient.
Excellent all round service.
13 August 2025
Customer Support
© 2004-2025 Futon Company.
Futon Ltd t/a Futon Company. Registered in England 01848362 2nd Floor, Doric House, 128-132 Station Road, Chingford E4 6AB
Futon Limited trading as Futon Company is not a lender. Credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC.
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