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Futon Company
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Excellent
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What our customers are saying
Small household item ordered from Exeter store for London branch due to no in stock in their store at the time. Ordered efficiently with great customer focus and a picked up in London no problem. Battersea store was really helpful when I had difficulties with my phone. Again great customer service....
16 May 2026
Friendly and helpful service in the Leeds shop. Delivery within 2 weeks as offered. Polite and prompt delivery driver. Thanks all round. Definitely recommend the Futon Company.
15 May 2026
Good experience from telephone advice on what was available to meet my needs to efficient delivery of good quality replacement bedding and covers. Further helped by a sale reduction.
15 May 2026
Excellent in store & over the phone service by professional and courteous staff. The day bed arrived on schedule, well packaged and all parts enclosed. I was able to put it up myself in 20 minutes. Looks lovely in the room.
A very satisfied customer - thank you
14 May 2026
Lisa from the Edinburgh Lothian Road store was kind, attentive and helpful. She ordered everything I was looking for that wasn't in stock and even managed to track down an item that was sold out. This really made my day! Thanks Lisa for going above and beyond.
11 May 2026
Service in the Leeds store was, as usual, exemplary.
The delivery was delayed but I was kept informed and the alternative date was achieved on time.
The construction was challenging but the result perfect.
10 May 2026
Fantastic experience. Staff really friendly and professional. Ordered bookshelves over the phone. Very easy and collected from Manchester.
Great service. Thank you Futon ????
30 April 2026
Rosie in the Guildford store was very helpful in making our decision on which futon sofabed to buy - frame, futon, cover etc.
Delivery was quick and self assembly was good - after we studied the instructions several times!
The comfy futon really is comfy and the sofabed looks fabulous. Highly recommended...
20 April 2026
The website is easy to use . More importantly the quality of the product is excellent. The packaging is very good with no damage to the sofa bed at all . The only downside, was the delivery company used , who delivered the sofa bed at 6.15 am on Easter Sunday ! The men were helpful and pleasant, but...
12 April 2026
Received leaning desk and although tricky to assemble alone, was clear to read instructions. 2 parts were damaged, however, the customer service was very fast in responding and sending out replacement parts.
8 April 2026
Customer Support
© 2004-2026 Futon Company.
Futon Ltd t/a Futon Company. Registered in England 01848362 2nd Floor, Doric House, 128-132 Station Road, Chingford E4 6AB
Futon Limited trading as Futon Company is not a lender. Credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC.
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