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Futon Company
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What our customers are saying
Something went a bit wrong with my order but reached out to customer services. Michelle from the Plymouth store couldn’t have been more helpful. She took ownership of the issue, was super responsive and made sensible suggestions, considering my availability throughout. Thank you so much!
8 October 2025
Fantastic staff in the Leeds shop especially Chelz. She was cheerful, helpful, knowledgeable and professional. A real asset to the company. We are looking forward to receiving our furniture!
7 October 2025
I recently visited the Futon Company’s Oxford branch and was genuinely impressed by the service. Vickie, who assisted me, was exceptional. She managed a busy and large store with remarkable efficiency, all while handling customer queries, giving thoughtful suggestions on what items might go well together,...
22 September 2025
Customer service was fabulous. I order my small tables with the understanding they would a wee while. On check on delivery, futon were great and responded quickly and kept me up to date. The tables arrived, were assembled and put in place. What’s not to like. Fantastic
21 September 2025
Very pleased with the two sets of white drawers we ordered for our bathrooms and the kitchen pine table and stools Pleasant staff in the Solihull branch and kept up to date with delivery times Great quality and good price
19 September 2025
We love the sofa, it was fun putting it together. Good simple clear instructions which were definitely helped by the staff member running through the instructions in store. He highlighted the potential mistakes that may have happened!
10 September 2025
Love this shop in Solihull it’s a hidden gem around the corner from the main shopping centre. Always great prices and lovely simple elegant furniture.
6 September 2025
Ordered a bedside table from the Cambridge branch of the Futon Company. Excellent service, from the store and the courier service. Most importantly very pleased with quality of the product.
28 August 2025
The quality and choice of colour for a new futon cover made for a comforting feel. I bought the futon many years ago and had made my own cover due to a lack of funds. However, this cover was so amazing, I wished I had bought one in the first place. Not only that, but after so many years of good use of...
17 August 2025
Riikka was very helpful.and informative in the East Sheen store and instilled confidence in the Trundle bed and futon sets we bought. Follow up process was smooth and quick, and the two man delivery team were also exceptionally efficient.
Excellent all round service.
13 August 2025
Customer Support
© 2004-2025 Futon Company.
Futon Ltd t/a Futon Company. Registered in England 01848362 2nd Floor, Doric House, 128-132 Station Road, Chingford E4 6AB
Futon Limited trading as Futon Company is not a lender. Credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC.
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