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Futon Company
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Excellent
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What our customers are saying
Bought a ladder dressing table, which is great quality and is really well designed for a small space. There was a slight defect with the mirror and customer services (Rosie) couldn’t have been more helpful. Sent a replacement out really swiftly and so all resolved very quickly.
29 April 2026
Really helpful and understanding of why I returned a damaged item. The refund had been received. The staff were polite, diplomatic and friendly. Definitely will return.
21 April 2026
Rosie in the Guildford store was very helpful in making our decision on which futon sofabed to buy - frame, futon, cover etc.
Delivery was quick and self assembly was good - after we studied the instructions several times!
The comfy futon really is comfy and the sofabed looks fabulous. Highly recommended...
20 April 2026
I went to the Tottenham Court Rd store. It is visually very pleasing.Well designed products,well displayed.The staff were helpful and knowledgeable and enthusiastic about what they were selling.A very pleasant experience.I felt supported throughout the whole process of buying.
I am very pleased with...
17 April 2026
Service in the store was helpful in making choices and followed up with making the order for me before the sale finished. The items arrives when promised and are well put together for self assembly. Instructions were adequate although not all parts were labelled which did matter for a leaning shelf that...
13 April 2026
We ordered the Oke - 3 Seater Sofa Bed Solid Oak, and it is excellent quality. The delivery was fast and handled brilliantly by two young men to the room of our choosing. Assembly was a breeze with the provided instructions and this thing is absolutely solid, with an extremely comfortable futon on top,...
4 April 2026
Excellent service from the staff gace good advice, delivered on the booked date and on time.
Funiture easy to assemble and looks great in our conservetry.
3 April 2026
Rosie was very helpful and kept us informed of the progress of our order.
Mattress arrived at the store on expected date and we’re very pleased with it.
Also my husband loves wooden laptop stand which he bought in the Sale while we were there.
29 March 2026
Staff were really friendly and approachable. We were given helpful advice about Futon mattresses and cover fabric choices. Staff product knowledge was excellent. We felt staff went out of their way to ensure we were able to receive products at the earliest opportunity. Great experience overall. Could...
21 March 2026
The customer service at the Tunbridge Wells (18 Mar) and Battersea (19 Mar) stores was superb. All companies should try and meet these standards! Beyond helpful and responsive.
19 March 2026
Customer Support
© 2004-2026 Futon Company.
Futon Ltd t/a Futon Company. Registered in England 01848362 2nd Floor, Doric House, 128-132 Station Road, Chingford E4 6AB
Futon Limited trading as Futon Company is not a lender. Credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC.
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