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Futon Company
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Excellent
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What our customers are saying
Probably the best customer service experience I've ever experienced.
Adam answered every possible question for a variety of products amd helped us find exactly what we needed.
Not to mention to angelic patience to keep a smile around out feral children.
If he doesn't deserve a raise and a promotion idk...
15 May 2025
The sofa bed arrived in store, on time and the staff team were very helpful. It fits beautifully into the box room and makes the study into a space for overnight stays.
8 May 2025
I’ve always like the range of furniture Futon Company offers, always innovative, modern and clean lines. The instructions are clear and easy to follow. I’d recommend everyone to have a look at their website.
30 April 2025
There were a few issues with the online order and delivery. These were dealt with by Lisa, store manager at the Edinburgh Lothian road shop.
Lisa gets full credit for turning the situation around and being so polite, lovely and professional in the process. Absolutely full stars.
I'll definitely be...
18 April 2025
Very helpful both in the Bristol store and also ordering online. Great customer service too as one small item was damaged and it was really quick and easy to call up and get a replacement sent. Love the products, and am very happy with the look and quality of everything I bought.
18 April 2025
In store experience fabulous. Jamie was an absolute star - helpful, knowledgeable and patient. His suggestions worked beautifully and we now have a neat refurbished futon which we are much happier with. I didn’t find the website informative enough.
8 April 2025
The two items when looked at in the shop in Tunbridge Wells were excellent quality and so we bought them.
They arrived quite soon, with great communication.
Sadly a part of one was damaged, so I contacted the company on the phone. The service was excellent with the lady I spoke with. I'd even go as far...
8 April 2025
Great screen , can’t believe it’s a perfect match with one we bought twenty years ago ! We stupidly got rid of the second one when moving house a few years ago , hence had to buy this one !
Very happy with quality of the Futon screen .
7 April 2025
Excellent service as ever. The products are first class and have helped us - certainly not just futons - to be happy with a downsizing move in recent times
4 April 2025
The staff in Tottenham Court Road were really helpful and display a great attention to detail. I was served by an Italian gentleman who kindly made a carry case for me to comfortably carry the products I purchased by hand. The attention to detail and the resulting quality of the carry case itself said...
25 March 2025
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© 2004-2025 Futon Company.
Futon Ltd t/a Futon Company. Registered in England 01848362 Unit A2 Circular Point, Hickman Avenue, London E4 9JG
Futon Limited trading as Futon Company is not a lender. Credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC.
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