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Futon Company
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Excellent
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What our customers are saying
Probably the best customer service experience I've ever experienced.
Adam answered every possible question for a variety of products amd helped us find exactly what we needed.
Not to mention to angelic patience to keep a smile around out feral children.
If he doesn't deserve a raise and a promotion idk...
15 May 2025
The assistant in Norwich was very helpful and patient with us. The 2 items ordered arrived on time with no problems. We are very pleased with the furniture.
10 May 2025
Local shop so easy to view items and order. Staff very helpful. Kept informed re delivery and best of all items easy to assemble and look good. Excellent quality and value for money.
9 May 2025
Bought a bed in a bag and carried it across London on the bus..surprisingly lightweight. So I was very pleased that the mattress is very comfortable so definitely good for my granddaughter staying over, and I might use it myself at a festival or two . ????
18 April 2025
From ordering through to assembly the experience was good. We collected a double sofa bed from the Plymouth store. The person managing the store helped us load the 40kg box into our camper. Assembled about a week later - the assembly diagram could be improved to provide greater clarity. A diagram for...
17 April 2025
Great customer service at the Sheffield store and online, delivery communication also very good. The bed is really nice and looks fab in the space. We added the long bolster, which looks great, but bought in store so we could see the colours better.
13 April 2025
Great to speak to a real person when you ring up! Especially someone who really knows their products - thanks again Tariq. Goods arrived on time and in good condition. Have bought from this branch before and always been satisfied. I would definitely recommend for value for money and excellent customer...
12 April 2025
Everything went very smoothly. Haven't assembled it yet but it is well made and the wood is very solid and durable. Great design, clear instructions. Love it.
12 April 2025
In store experience fabulous. Jamie was an absolute star - helpful, knowledgeable and patient. His suggestions worked beautifully and we now have a neat refurbished futon which we are much happier with. I didn’t find the website informative enough.
8 April 2025
Ordered online for pick up at Leeds store. Very easy to park in front of the shop for 20 mins pick up. Helpful staff carried purchase to car. Easy assembly of unit. Delighted with unit.Thank you
8 April 2025
Customer Support
© 2004-2025 Futon Company.
Futon Ltd t/a Futon Company. Registered in England 01848362 Unit A2 Circular Point, Hickman Avenue, London E4 9JG
Futon Limited trading as Futon Company is not a lender. Credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC.
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