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Futon Company
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What our customers are saying
Roman at the Solihull branch is absolutely patient, respectful, and provides excellent customer care. His communication is brilliant, and he truly makes the shopping experience delightful. Thank you, Roman, for your outstanding service!
27 October 2025
York staff very knowledgeable & supportive in both sale of goods, delivery organisation of same & rectified a minor issue with a component.
Second time we’ve bought from this store & can’t fault them as representing Futon to the public & support to customers.
20 October 2025
Excellent quality and colour. We needed a narrow unit for a small room, it is perfect for the space. Superior to all other ladder shelves I looked at. Very happy with purchase and delivered quickly.
10 October 2025
Something went a bit wrong with my order but reached out to customer services. Michelle from the Plymouth store couldn’t have been more helpful. She took ownership of the issue, was super responsive and made sensible suggestions, considering my availability throughout. Thank you so much!
8 October 2025
It’s not about the issues I had with my 3rd order but how supportive and resolvable were Futon Team actions. And they were amazing fixing errors by their delivery supplier. The contacts being by phone or email - equally amazing! The products are also fantastic (thus the 3rd order) so thank you. Couldn’t...
26 September 2025
Well over the years I've made several purchases at the Futon Company in Guildford both large and small. I have always found Rosie and Karen so pleasant and helpful and they really know their stock and are able to give excellent advice. I certainly recommend checking out the shop for quality pieces that...
21 September 2025
Excellent service, when I phoned to enquire about a cover for my futon. I got through to the Exeter shop, a lovely chap called Roger, explained the choice of covers available, cost, timeline for delivery, and then sent me a raft of lovely fabric samples to choose from. I chose the Olive fabric and I’m...
20 September 2025
The item I bought came as flat pack which was not what I expected so when I contacted the shop the manager was most helpful and offered to come to my house and put it together for me. He arrived the next evening and kindly sorted everything out very quickly. Would recommend the futon shop to everyone.
19 September 2025
I want to take a moment to give Danny the recognition he truly deserves after his incredible work assembling my furniture. Not only is he incredibly efficient and thorough in his work, his positive, bubbly personality really set the tone for the entire experience. He is not only skilled, but his positive,...
19 September 2025
It's nice to go into a shop and have a discussion about the things that I am interested in buying and the people in Cambridge are very friendly and helpful. It's easy to make mistakes when buying online.
14 September 2025
Customer Support
© 2004-2025 Futon Company.
Futon Ltd t/a Futon Company. Registered in England 01848362 2nd Floor, Doric House, 128-132 Station Road, Chingford E4 6AB
Futon Limited trading as Futon Company is not a lender. Credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC.
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