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Join our team

Join our team

  • Store Manager - East Sheen

    Salary: £32,00 - £37,000 OTE

    Location: East Sheen

    Employment type: Full-time - fixed term

    Role:

    An exciting opportunity has arisen to lead our lovely East Sheen branch.

    If you’re a commercially minded, customer-focused leader with a passion for sales, we’d love to hear from you!

    Duties and responsibilities:

    • Be highly sales-driven and commercially aware, consistently seeking opportunities to increase revenue and improve store performance.
    • Lead a customer-focused team to maximise sales, exceed targets, and deliver outstanding service.
    • Be a hands-on leader, working alongside the team to inspire and motivate, leading by example in all aspects of store operations.
    • Manage stock effectively, ensuring the right products are available at the right time, and commercially merchandised.
    • Use sales data and insights to drive commercial success and optimise store performance.
    • Ensure the customer experience is seamless, keeping them at the heart of all store operations.
    • Handle customer complaints efficiently and professionally to maintain high service standards.
    • Recruit and develop a high-performing team, coaching and training them to excel in sales and service.
    • Maintain a positive, can-do mindset, ensuring the store runs smoothly and efficiently, even in challenging situations.
    • Ensure all policies, promotions, and procedures are carried out accurately and on time.
    • Maintain high visual merchandising standards, working closely with the Visual Merchandising team.
    • Work a varied schedule, including weekends.

    Requirements:

    • Excellent communication skills, with the ability to build relationships with customers and colleagues across the business.
    • 2-4 years of management and sales experience in a customer service-driven role.
    • Proven track record of achieving sales targets and driving business performance.
    • Strong leadership skills, with the ability to inspire and develop a team.
    • A hands-on approach, with a willingness to get involved in all aspects of store life.
    • A proactive, solutions-focused mindset, always looking for ways to improve and solve problems.
    • Strong organisational and planning abilities to ensure smooth store operations.
    • Keen commercial awareness, with the ability to analyse sales trends and respond effectively.
    • Experience in stock management, ensuring optimal levels and reducing shrinkage.
    • Strong visual merchandising skills, with an eye for creating an engaging store environment.
    • IT competency to manage systems and reporting effectively.

    Benefits:

    • Competitive salary and great benefits.
    • Commission on personal sales.
    • Excellent staff discount (after qualifying period).
    • Pension scheme.
    • 28 days holiday per year (inclusive of bank holidays), rising to 33 days after 5 years of service.

    Apply

    East Sheen Shop Inside
    East Sheen Shop
    487-493 Upper Richmond Road, London, SW14 7PU